How do I install the device?
We strongly recommend that you use one of our authorized installation centers. In the home page there is a link to the installation instructions and testing.

How do I purchase more messages?
You may purchase more messages by clicking on the “Buy location messages” link and selecting one of the plans available that best fits your needs.

What is a location message?
A location message is the unit purchased that grants the ability to request and obtain a position or location report from the device.

What is a location report?
A location report is the position data as it is reported back from the device.

Why sometimes I do not get a report?
A device may be located in an area where there is not enough skylight visibility and the satellite signal is not reaching the device, or the device has no wireless coverage.

How do I download my existing location reports?
You may bring down the data by clicking on the “Archive function” and select the download format.